Awaken the Leader Within

LEADERSHIP DEVELOPMENT

Influencing and developing capabilities is one of the most important roles of leaders. This comprehensive program focuses on developing leadership capabilities in frontline managers. Designed as a series of interactive workshops, learners explore a variety of leadership and management concepts adding valuable tools and skills to their leadership toolbox.

Planning for Success

PRODUCTIVITY & PLANNING

Integral to the success of any business, or team, is the ability to be able to look forward and plan. If you suffer from procrastination, know you should be more productive and always fail to achieve, then Planning for Success is the answer to your pain.

The Secret of Excellent
Customer Service

YOUR CUSTOMER SERVICE EXPERIENCE

Best practice organisations do not accept that customers should experience exceptional service infrequently and work hard to ensure that every ‘moment of truth’ (or every single interface point with a customer) creates a good impression. Knowing how your business feels from the customer's perspective is the first place to start to improve your customer experience. Even if your customer is an internal one!

Developing Your Team

TEAM DEVELOPMENT & GROWTH

Knowing when to lead and when to not! Developing Your Team examines 4 personal and team development theories: Hersey and Blanchard’s Situation Leadership® model, Blanchard's One Minute Management philosophy, Belbin Team Roles and Learning Styles. Knowing how to build and develop individuals is the only way to create a formidable team.

I’s on the Future

BUILDING RESILIENCE - INNOVATION & CHANGE

Now more than ever business requires its management team to think differently. Doing business the way it was always done is no longer a guarantee that you will be in business tomorrow. Tough times don't last; Tough people do. Developing resilience in people who embrace change is the key to survival.

Building & Leading
Winning Teams

TEAM DEVELOPMENT & PERFORMANCE

Evoke success in your teams; turn people, your company’s greatest asset, into members of high performing teams.
Create a passionate team culture, develop leadership capabilities and increase accountable behaviour. When a team can imagine, create and achieve; results happen.

Don't Risk it!

BULLYING DISCRIMINATION & HARASSMENT

Don't Risk it! encourages awareness. Breaches in legislative and company requirements can potentially impact on business operations when staff gets things wrong. You don't want to risk unacceptable behaviour in your workplace.

Competent to Confident

SERVING EVERY CUSTOMER SAFELY

As a licensed venue manager, you know it’s essential to present a safe, well-managed and enjoyable premise.

Sure, you’ve ensured your staff have the correct certification but are they confident in dealing with intoxicated or difficult patrons? Enough is enough!

Horse Play

EQUINE ASSISTED LEADERSHIP

With a focus on improving communication, enabling leadership capabilities and building strong interpersonal relationships, Horse Play facilitates learning, change and increased awareness in both individuals and teams.